Here are the answers to the questions I receive most
often. Please look through them and if your questions aren't answered
feel free to call me at 417-626-2278.
-Judy
How
do I get my artwork to you?
How do I pay you for my order?
What are the clothing brands used?
What does embroidery cost?
What are the minimum orders?
What is digitizing?
Can I supply my own garments?
How soon will my order be ready?
Do you have stock designs available?
Do you have a catalog?
Can I change colors within stock designs?
What colors do I have to choose from?
Do you offer product samples?
Will I See a Proof of my design?
Are design charges applied to every order?
Can the same embroidery design be used on different
garments?
Do you supply the items to be embroidered?
What do I need to supply for Artwork?
I have a logo. What disk formats can you work with?
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Q: How do I get my artwork
to you?
A: Email is the preferred method, but you can fax (b&w),
mail or drop it off in person.
Q: How do I pay you for my order?
A: Cash or check. A deposit is required.
Q: What are the clothing brands used?
A: Almost any brand can be used, it is really a matter of your
preference.
Q: What does embroidery cost?
A: We charge $1.00 per thousand stitches. Metallic and specialty
threads cost more depending on the type. There is a minimum charge
of $3.50.
Q: What are the minimum orders?
A: There are no minimum size orders.
Q: What is digitizing?
A:Digitizing is the process where we take your pictures and text and
creates a digital design and thread pattern for use in our machine.
There is a $50.00 minimum charge for this process.
Q: Can I supply my own garments?
A: Yes.
Q: How soon will my order be ready?
A: It is customary for most projects to have a 10 day turn around.
Q: Do you have stock designs available?
A: Yes, thousands of stock designs available to choose from.
Q: Do you have a catalog?
A: We don't have a catalog specifically for us, but we have many catalogs
of designs available to use in our machines.
Q: Can I change colors within stock designs?
A: Yes.
Q: What colors do I have to choose from?
A: We have over 500 colors of thread.
Q: Do you offer product samples?
A: Yes we do, but due to the cost of shipping a small fee will apply
to mail it. You can stop by and see many samples of our work.
Q: Will I See a Proof of my design?
A: Yes we will do test runs until the design meets our exacting specifications
then show you a sample for your approval.
Q: Are design charges applied to every order?
A: Keyboard lettering and stock designs incur no design/setup fees
but custom work has a $10.00 per 1000 stitches design fee.
Q: Can the same embroidery design be used
on different garments?
A: Yes, some adjustments may be necessary due to differences in material
and product.
Q: Do you supply the items to be embroidered?
A: Yes, we can supply hats, towels, afgans, golf club covers, briefcases,
purses, backpacks, shirts or virtually any item from over 200 suppliers
Q: What do I need to supply for Artwork?
A: What the design is to be applied to (hat, shirt, etc) if more than
one type of item is to be embroidered, and a good color picture of
what you want.
Q: I have a logo. What disk formats can you
work with?
A: Our computers can read all major graphic formats, such as .BMP,
.TIFF, .EMB, .PCD, .TGA, .PSD, .PS, .CDR, .JPG and .GIF. We can also
work with vector formats of .WMF and .EPS.
